Refund policy

Until we have paid for a shipping label or dispatched the item, you are able to request a cancellation of your order at any time. At that point, it will be deemed a "return" and fall under our return guidelines.

We have a 10-day return policy, so you can ask for a return within 10 days of receiving your goods. 

Your item must be unworn or unused, in its original packing, with tags, and in the same condition as when you received it in order to be eligible for a return. Additionally, you will require the proof of purchase or receipt.

*You will be liable for the cost of return shipping if the item is in excellent functioning order.*

You can contact us via our website or by emailing us at support@elitemaletraining.com with any questions or to begin a return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Problems and Damages 

Please check your order when it arrives and get in touch with us straight away if something is broken, defective, or incorrect so that we can assess the situation and correct it. We will provide a free repair or replacement if an item is damaged in any manner when it is received. 

Exclusions and Non-Returnable Goods

Custom products (like special orders or personalized items), perishable goods (like food, flowers, or plants), and personal care items (like cosmetics) are among the categories of items that are not returnable. Additionally, flammable liquids, gasses, and hazardous materials cannot be returned. Kindly contact us if you have any queries or worries regarding your particular item. Gift cards and sale products cannot be returned.

Exchanges

Damaged or defective items may be exchanged at our discretion. Replacement item will be shipped upon receipt of the exchanged product

14-Day Cooling Off Period for the European Union

Regardless of the aforementioned, you have 14 days to cancel or return your order for any reason and without explanation if the item is being transported within the European Union. As previously stated, your item must to be in the same condition as when you received it—that is, unused, and with its original packaging and contents. Additionally, you will be required to provide the proof of purchase or receipt.

Refunds

After receiving and reviewing your return, we will let contact you in regards to whether or not the refund has been authorized. You will receive an automated refund using the original payment method in accordance with payment processors standard timeframe. Please keep in mind that processing and posting the refund may take some time for your bank or credit card company. The entire order amount less the shipping fee will be the amount refunded. 

Please contact us with any questions or concerns regarding refunds, exchanges or your order. support@elitemaletraining.com